Help & Support
Find answers, manage your membership, or contact Secondhand Stories directly when you need a little help.
Contact Secondhand Stories
Every support message is reviewed personally. Please include the email connected to your membership and as much information as possible about what happened.
Email Supporthello@secondhandstorieshop.com
Helpful Places
Frequently Asked Questions
Learn how Find My Story works, how to search, and what to expect.
Membership & Subscriptions
Compare memberships, check your current level, or manage billing.
Security & Password
Change your password, request a reset link, or sign out.
My Profile
View your membership information or update your reader name.
Looking for a Book or Author?
Support is for technical, membership, billing, and account questions. Book and author suggestions belong in Request a Librarian, where every reader request is personally reviewed as the Find My Story library continues to grow.
Visit Request a LibrarianWhen contacting support
Please do not send passwords, complete payment-card numbers, bank information, secret keys, or other highly sensitive information by email.
For billing questions, include the date and amount of the charge, but only provide the last four digits of the payment method when necessary.
Find My Story by Secondhand Stories